Our Return Policy
Checkout and Confirmation
Checkout: After completing checkout, your card will be charged and you will receive an email confirming your order.
Sales Tax: If your purchase will be shipped to an address in Virginia you will be charged the appropriate state and local sales taxes. Orders from all other states do not have Sales Tax charged.
Email Order Details: All order details will be sent to the email address you entered in your account set-up, or guest order. If you are not receiving our emails please check your email spam filters.
Shipping and Handling
Orders are processed and shipped within one to two business days Monday through Friday 9:30pm – 5:30 PM. You can track your shipment by logging into your account or using guest tracking, and click on “Order History.”
In-Store Pick-up: You will be notified by email when your purchase is ready for pick-up. Please pick up your purchase within 5 days. Please contact the store as soon as possible if you are not able to pickup your purchase within 5 days.
International Shipping: We currently do not ship internationally.
Product Guarantee and Return Policy
Your satisfaction is our primary goal! If for any reason you are not satisfied, we offer a 10 day money back guarantee (unless product is noted “As Is” or “For Parts” or “Not Working”) from date of purchase for in-store pick-up orders and 15 day money back guarantee from date of purchase on shipped orders.
What is included? Any accessories pictured with the item are the only accessories included with the product.
We do not offer returns on bullion and coins.
Please Note: Customer pays return shipping costs unless product is confirmed as defective by L. Oppleman. If your product does not operate properly, or you are returning the product within our return policy, please contact the store as soon as possible.
Customer Service and Misc.
Operating Hours: 9:30 AM – 5:30 PM EST Monday through Friday
Customer Service Dept: PH: 434.845.5751
Do you ship internationally? No.
Have questions about a return?
Please use this form to contact us.